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Technical support

Core Support normal business hours are Monday through Friday from 8 am to 5 pm CT.

Core Support will be closed during the following US holidays:

  • New Year’s Day
  • MLK Day
  • President’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving
  • Christmas Day

Note: If a holiday falls on:

  • Monday, our offices close at 2 pm CT the preceding Friday.
  • Saturday, the holiday is observed the preceding Friday.
  • Sunday, the holiday is observed the following Monday.

Severity definitions

  • Sev 1 (Critical): The solution is completely unavailable or unusable, or there is a loss of production data.
  • Sev 2 (High): The solution is functioning, but use in production environments is severely reduced.
  • Sev 3 (Medium): A problem that partially reduces use of the solution.
  • Sev 4 (Low): A general usage question or reporting of a documentation error.

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IMPORTANT: Help us route your request to the right team ASAP. If either of the below statements applies to your request, please check the appropriate box.

This a list load, list pull, DNS request, product usage consult, campaign/email review, or general product question.
This a user access request, request for user removal, or other user administration request.