FAQ: Data
Question
How do I update existing records loaded from custom activity lists without creating duplicates?
I submitted a custom activity list for unmastered records and each record had a unique Activity ID assigned prior to loading. I have updates for a few of those records - how do I make sure new records aren’t created but the existing records are updated?
Answer
To update existing unmastered records, the same Activity ID must be submitted so the existing record can be found and updated with the newly submitted data.
If the same Activity IDs are not submitted, each Unmastered Person activity submission creates a new Unmastered Person record.
View the Custom Activity Data Submission Guide and template here.
