Question
What if my organization's new patient definition doesn't match Ignite Growth Platform?
Answer
The definition of a new patient in Ignite Growth Platform is an individual who has never had an encounter, or whose last encounter with the health system was 36 months or more before the first interaction with the campaign.
If you need reporting that calculates based on a different definition of new patients, WebMD Ignite analysts are able to create an ad-hoc report for you. Reach out to your Account Manager for more information.
