FAQs: Data

Question

How are deceased individuals' records updated in Ignite Growth Platform so they are excluded from communications?

Answer

Patient records include a Deceased field, and any individuals marked as deceased in this field are automatically excluded from communications. The Deceased field can be updated from a few sources:

1. Client EMR data files (if the individual passed at a client facility)
2. Deceased data from our 3rd party source as part of consumer records (using SSDI)

Note: This data field may not always be 100% accurate/up-to-date due to the following possible situations:

• The death was not reported to SSA.
• The individual did not participate in the Social Security program.
• The death is recent and not yet indexed.
• Human error during data entry.
• It is updated on the consumer record but wasn't able to be mastered to the patient record.

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